2019 Professional Development Course Catalog

“Education is a business - the growth business. It cultivates the growth of our learners, translates the growth of new knowledge, and builds professional growth.” - Heidi Hayes Jacobs

Judicial College of Maryland

Judicial College of Maryland 2011-D Commerce Park Drive Annapolis, MD 21401 Central Office: 410-260-3660 Stacey A. Saunders, PMP, CPLP, ITIL Assistant Administrator Elizabeth Taylor College Registrar educationregistrar@mdcourts.gov 410-260-3573 Department of Professional Development professionaldevelopment@mdcourts.gov Shamika M. Dent-Williams, M.S. Department Manager shamika.dent.williams@mdcourts.gov 410-260-3584 Nancy Kline, M.A. Lead Training Specialist nancy.kline@mdcourts.gov 410-260-3604 Lisa Berlin Training Specialist lisa.berlin@mdcourts.gov 410-260-3635 Lynn Emerson, M.S. Learning & Performance Specialist lynn.emerson@mdcourts.gov 410-260-3697 Darlene Fearson Administrative Assistant darlene.fearson@mdcourts.gov 410-260-3563 Brandy Hall, M.Ed. Training Specialist brandy.hall@mdcourts.gov 410-260-2545 Terry Roundtree, M.B.A.

Dear Judiciary Employees: We are delighted to present the 2019 course catalog for the continuing education of the Judiciary’s professionals. The Department of Professional Development has worked tirelessly with our subject matter experts, depart- ment staff, and College staff to offer an exciting array of courses in the upcoming year. You will be able to select from a variety of learning formats to meet your time constraints and professional commitments. Whether you sign-up for an in-classroom experience, a webinar, or an online course, you have plenty of topic options to choose from. As you know, we are working behind the scenes to develop the Judiciary’s proficiency-based education system which is a performance-based approach to education. Focusing on closing gaps between what we know and what we do is being promoted throughout the Judiciary. We heartedly recommend when looking for a course, you consider taking courses that will be both of interest and also support you in performance excellence. We have lots of new course offerings in 2019 including Access to Justice and Finding Your Bliss . Back by popular demand are our business writing classes, Change Management for Supervisors and Managers , and Project Management courses. Supporting our efforts to bring adult learning principles and strate- gies to our classrooms, we are offering a Training of Trainers series for current and future faculty. We hope you enjoy perusing the catalog and that you take full advantage of our continuing education course offerings. We look forward to serving you in 2019 and assisting you in your learning, performance excellence, and profes- sional development towards carrying out the Judiciary’s mission. Warm Regards, Welcome to the 2019 Department of Professional Development Course Catalog

Stacey A. Saunders, PMP, CPLP, ITIL Assistant Administrator Judicial College of Maryland

Shamika M. Dent-Williams, M.S. Manager Dept. of Professional Development

Instructional Design Specialist terry.roundtree@mdcourts.gov 410-260-3603

The Judicial College of Maryland’s continuing education trainings and instruction are based on the policies and practices at the time the trainings were developed. Classes are not intended to provide legal advice, nor to create contractual employer obligations with respect to the matters they cover. To make sure you are following the most up-to-date policies and practices, please check with the Judiciary Employee Handbook and relevant workplace policies and professional practice standards.

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Registration Information

To register for a class using CONNECT: 1. Log into CONNECT. 2. Click the Learning Dashboard tab. 3. Under Quick Links, click on Find Learning.

4. In the Search by keyword field, type the course name or topic, then click the Search button. 5. Select the course and session you are interested in, click Enroll, then click Submit Enrollment. 6. You will receive a message stating your enrollment requires approval. Your manager will receive an email notification stating there is a pending enrollment request. 7. Once your manager approves the enrollment, you will receive an email notification. To cancel your registration using CONNECT: 1. Log into CONNECT. 2. Click the Learning Dashboard tab. 3. Click the My Learning link. 4. Click the Drop button for the course you want to drop. 5. Click the Drop button to confirm the action. 6. You will receive a message indicating the drop was successful. County Employees If you are a county employee and do not have access to CONNECT, please contact the College Registrar via email for registration assis- tance at educationregistrar@mdcourts.gov. Cancellation of Your Registration We understand that work obligations and staffing changes may cause you to cancel your registration. We ask that you cancel with as much advance notice as possible, so that we may offer the seat to another participant on the waitlist. Lodging If you are attending a class at the Judicial College Education and Conference Center (JCECC) and your place of work is more than 50 miles from the JCECC, you may be eligible for overnight lodging. Please contact Allison Leebrick at Allison.Leebrick@mdcourts.gov via e-mail with your requests. Please provide your supervisor’s approval when requesting lodging. Inclement Weather In the event of inclement weather, contact the Administrative Office of the Courts (AOC) Information Line at 410-260-1555 to determine if the class is being held. If the class is cancelled, participants should contact their supervisor. Reasonable Accommodation The Administrative Office of the Courts is committed to ensuring individuals with disabilities the opportunity to fully participate in our programs. If you need an accommodation, please contact the Judicial College at 410-260-3660, or use the Maryland Relay Service (TT/ Voice) at 711. Class Size and Cancellation Policy Most face-to-face classes: 30 maximum, 10 minimum. Online classes: 15 maximum, 5 minimum. Webinars: 15 maximum, 5 minimum. Classes with low enrollments may be cancelled. In the event of cancellation, participants will be notified prior to the start date. Class Attendance Policy To receive credit for attendance, participants are expected to attend the full course; therefore, if you arrive more than 30 minutes after the start of your class, you will not receive course credit; also, if you leave class earlier than 30 minutes before the end of the class, you will not receive credit. Dress Code Business casual attire is recommended when attending classes and events at the JCECC.

For registration assistance and questions, please contact the College Registrar via email at educationregistrar@mdcourts.gov or call 410-260-3573.

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2019 Professional Development Course Catalog

The Judicial College provides lunch for participants enrolled in full-day classes. Course offerings may change due to instructor availability. For information on courses listed without dates, please refer to CONNECT . Courses at the College Look for this icon for suggestions on enhancing your learning by connecting a Professional Development course with a Technology Education course. You can review Technology Education courses on CourtNet or CONNECT .

Access to Justice: Enhancing Justice in Serving the Public

Advanced Business Writing This course has been designed as a peer-to-peer, instruc- tor-guided writing course for professionals interested in developing their understanding of the art and science of writing and honing their writing skills. This course is a departure from the traditional classroom experience. This course will meet four separate times, and homework will be assigned. In order to complete the course, all four sessions must be attended in their entirety. Writing will be completed and reviewed during class by student peers with guidance from the instructor. Laptop computers will be available for single-day use, or students may bring their own. Writing by hand is also welcome. Course topics include grammar and punctuation, advanced writing techniques, composition and structure, and applying logical and critical thinking when writing. Participants must attend all four class meetings within their chosen session. Session 1 Feb 6 W 9:00 a.m.–12:00 p.m. Mar 6 W 9:00 a.m.–12:00 p.m. Apr 16 T 9:00 a.m.–12:00 p.m. May 7 T 9:00 a.m.–12:00 p.m. Session 2 Jun 26 W 9:00 a.m.–12:00 p.m. Jul 24 W 9:00 a.m.–12:00 p.m. Aug 22 Th 9:00 a.m.–12:00 p.m. Sep 19 Th 9:00 a.m.–12:00 p.m. Prerequisite: A basic business-writing course taken either with the Judiciary or outside of the Judiciary.

As a court professional, you are the face of the Judiciary. Your interactions with the public color their experience of the justice system. You play a critical role in ensuring that all persons have meaningful access to justice. This course will help you effectively and ethically enhance access to justice by giving you the tools and skills you need to serve the public. Participants will learn to identify programs and services available to help litigants who do not have lawyers make more effective referrals and aid court users ethically and effectively. Learn about the broad range of court-based self-help centers, law libraries, web-enabled tools and resources including the Judiciary’s self-help video library, form finders, and the Maryland Law Help app. The course will include a segment on distinguishing legal advice from information. Court professionals will learn how to distinguish these activities, so they can go further in aiding the public while remaining within the bounds of ethical practice. Finally, participants will learn how to respond to the special needs of some court users including persons with disabilities and individuals whose primary language is not English. The Maryland Courts are known nationally for the extensive resources and services we provide to the self-represented and those with limited English. Come see what the fuss is all about! Be a part of our statewide access to justice team! Apr 2 T 8:30 a.m.–3:30 p.m. Nov 5 T 8:30 a.m.–3:30 p.m.

Connect your learning! MS Word courses from the Department of Technology Education pair well with this course.

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Judicial College of Maryland

Annual Leadership Conference This special two-day program, offered annually by the Department of Professional Development, gives Judiciary employees in managerial positions the opportunity to enhance their ability to be effective leaders. Each year’s theme reflects current trends and news of importance to the Judiciary. Please note: This program is only available for adminis- trative officials, managers, supervisors, and lead workers. May 2–3 Th/F 9:00 a.m.–4:00 p.m. May 9–10 Th/F 9:00 a.m.–4:00 p.m. Bridging the Gap between the Generations Our workplace is changing. We are experiencing new benefits and added challenges to working across multiple generations. For the majority of us, there may be as many as five generations in one workplace. This has a dynamic impact on how we work together. Through an interactive approach, participants in this course will explore how to close the generational gap between colleagues and get the most out of relationships. The course will conclude with an action plan for creating an engaging and inclusive work environment. After all, age is just a number. Jan 29 T 9:00 a.m.–12:00 p.m. Jul 10 W 9:00 a.m.–12:00 p.m. Business Writing for Professionals Whether we write with proper grammar, punctuation, and sentence structure affects how other people perceive us. Even if we are experts in our jobs, if we struggle to communicate information clearly, we might be seen as less credible or knowledgeable than we truly are. This one-day, interactive class can help you brush up on those rules that might confuse you. Using examples and group exercises, we will review the building blocks of sentences and go over the rules that govern their construction. In addition, this class will cover the proper usage of commas and other punctua- tion marks to help you feel more confident about when and where to use them. It might have been a while since you last thought about any of this, so come review some effective writing principles and the mechanics of how sentences work. Jan 24 Th 8:30 a.m.–3:30 p.m. Jun 12 W 8:30 a.m.–3:30 p.m. Oct 17 Th 8:30 a.m.–3:30 p.m.

Change Management for the Judiciary This one-day, fast-paced course will cover change management basics. We will explore why managing change is vital to an organization’s health and bottom line, how change impacts employees, what should be considered when moving an organization through a change effort, and what you as an employee can do when change is swirling all around you. Please note: This course is designed for employees who do not have supervisory responsibilities. If you are a super- visor or manager, please refer to the three-part course listed below. Apr 24 W 8:30 a.m.–3:30 p.m. Sep 4 W 8:30 a.m.–3:30 p.m. Change Management for Supervisors and Managers Change is the process of moving from one state of being to another. Whew…if only it was that easy! Change for most of us comes with great difficulty, but it doesn’t have to. The number one area of interest for our Judiciary managers and supervisors is change and conflict manage- ment. Both areas are critical when engaged in strategic evolution of an organization, which has been the case at the Judiciary for the past several years. If you register for this course, you are making a commitment to attend all three sessions. Each class will build on the previous class, culminating in the participant developing a plan for managing change and conflict more effectively. This course is designed for supervisors and managers. Participants must attend all three class meetings. Class 1: Introduction to Change and Conflict Management Mar 14 Th 8:30 a.m.–3:30 p.m. Class 2: The Role of Leadership in Managing Change and Conflict June 13 Th 8:30 a.m.–3:30 p.m. Class 3: Managing Change and Conflict Successfully Sep 26 Th 8:30 a.m.–3:30 p.m. Prerequisite: Bring a specific initiative you are currently involved with or gearing up for that requires a change management effort.

Connect your learning! MS Word courses from the Department of Technology Education pair well with this course.

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2019 Professional Development Course Catalog

Conflict Resolution This course is designed to help participants understand how to use conflict positively to strengthen relationships. Participants will learn what is happening in “high stakes” conversations, biologically and psychologically. We will explore how to create a safe environment for ourselves and others during tense discussions (e.g. performance appraisals). Participants will learn how to deal with diffi- cult personalities, bad attitudes, and staff with personal hygiene issues. This course will help participants identify their preferred communication style and methods of dealing with conflict. Jan 10 Th 8:30 a.m.–3:30 p.m. Apr 17 W 8:30 a.m.–3:30 p.m. Sep 25 W 8:30 a.m.–3:30 p.m. Nov 19 T 8:30 a.m.–3:30 p.m. Conquering Chaos Do you ever feel buried under a mountain of tasks, either at the office or at home? Are paperwork, telephones, schedules, snail mail, and e-mail cluttering your life and blocking your ability to accomplish your goals? Learn strategies to get and stay organized, end your procrasti- nation, and boost your productivity. Imagine how great it will feel to gain more control of your precious time. Mar 13 W 8:30 a.m.–3:30 p.m. Sep 5 Th 8:30 a.m.–3:30 p.m. CPR/AED Sudden cardiac arrest is a leading cause of death among adults over the age of 40. According to the Sudden Cardiac Arrest (SCA) Foundation, it’s a “healthcare crisis” affecting more than 300,000 people every year. Even the fastest paramedics could take eight to twelve minutes to get to a patient after he or she collapses. Quick access to an automatic external defibrillator (AED) and to cardio- pulmonary resuscitation (CPR) by an engaged bystander could increase the odds of survival from about 5% to 40% or higher! In collaboration with Maryland Special Police, we are able to offer Judiciary employees (both county and state) an opportunity to become CPR/AED Certified. Please note: This class includes a physical component that requires kneeling on the floor. Please feel free to bring a pillow for your comfort.

CPR/AED (continued) Sessions are half days, running from 9:00 a.m.–12:00 p.m. or 1:00 p.m.–4:00 p.m. Choose AM or PM in CONNECT. Jan 16 W AM or PM Feb 6 W AM or PM Mar 13 W AM or PM Apr 17 W AM or PM May 22 W AM or PM Jun 19 W AM or PM Jul 17 W AM or PM Aug 21 W AM or PM Sep 18 W AM or PM Oct 9 W AM or PM Nov 26 T AM or PM Dec 11 W AM or PM Customer Service for Court Professionals If you have ever worked with customers, you know how challenging, yet rewarding, it can be. In this class, you will learn essential communication skills for dealing with difficult situations and methods to deliver services to the public without “losing your cool.” This is a full-day course and highly recommended for newly-hired Judiciary employees. Course highlights: • Using Behavior to Deliver Good Service • Dealing with Difficult Customers • Mastering Effective Telephone Communication Skills • Using the Components of Customer Service to Your Advantage Mar 19 T 8:30 a.m.–3:30 p.m. Aug 13 T 8:30 a.m.–3:30 p.m. Oct 29 T 8:30 a.m.–3:30 p.m. Diversity Issues in the Workplace Participants will learn to appreciate the diversity they add to the Judiciary, as well as the diversity others bring. They will develop techniques to foster respectful communica- tion and will explore the dangers in allowing bias to affect our working relationships. Participants will create strate- gies for working respectfully with a diverse work team. Feb 20 W 8:30 a.m.–3:30 p.m. Oct 8 T 8:30 a.m.–3:30 p.m.

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Judicial College of Maryland

Effective Communication Your ability to communicate effectively is at the center of a successful career. In this full-day course, learn how to polish your communication skills by focusing on active listening, personal filters, reflecting content, observing non-verbal communication, learning the three modes of behavior, giving and receiving feedback, and examining non-defensive communication skills. Enhance your ability to deliver clear and effective two-way communication. Mar 21 Th 8:30 a.m.–3:30 p.m. Jun 20 Th 8:30 a.m.–3:30 p.m. Effective Meetings Effective meetings are essential to completing tasks and projects, but few meetings are truly effective. This course follows the flow of a meeting, focusing on the initial decision to conduct a meeting, planning, participating in, and bringing the meeting to a successful conclusion. Learn to manage meeting obstacles such as conflicts and difficult personalities, as well as the influence that effec- tive listening and nonverbal communication plays in a successful meeting. Jan 23 W 8:30 a.m.–3:30 p.m. Jul 16 T 8:30 a.m.–3:30 p.m. Employment Law for Supervisors & Managers Participants will review the fundamentals of Equal Employment Opportunity (EEO) law in order to identify and avoid the pitfalls that lead to EEO complaints. Participants will learn how to conduct effective selection interviews to obtain useful information, how to make good employment decisions using behavioral-based questions, and how to recognize and avoid asking illegal questions. Managers and supervisors will learn how to identify and distinguish between appropriate workplace behavior and illegal or inappropriate workplace behavior. The course concludes with a section on making the most of EEO complaint procedures and following these procedures to effectively resolve complaints. Feb 7 Th 8:30 a.m.–3:30 p.m. Jul 11 Th 8:30 a.m.–3:30 p.m. Oct 10 Th 8:30 a.m.–3:30 p.m.

Finding Your Bliss “The fire in the belly,” doesn’t evaporate when we reach 65. Our passion for life and giving continues long after retirement. After all, “60 is the new 40.” So, what do we do with all this time on our hands? Having made a significant contribution in your working years, it is now time to have fun and explore how you can make a continued contribu- tion to the world in which you live. Finding your bliss after retirement is possible! This workshop explores self-empowerment and personal growth after retirement. Participants will engage in a series of self-exploration and small group activities to gain clarity on how to use their talents, experiences, expertise, and interests to stay vital and connected while enjoying their new-found freedom. Prerequisite: Each participant will receive a copy of the book, The Nibble Theory and the Kernel of Power by Kaleel Jamison, and will be required to read it prior to class day. Sep 18 W 8:30 a.m.–3:30 p.m.

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2019 Professional Development Course Catalog

First Aid In an emergency, every second counts, so preparation is key. In this course, you’ll learn how to respond to first aid situations, as well as breathing and cardiac emergen- cies. Participants will have the opportunity to practice hands-on, lifesaving skills. Successful completion will include a certificate of Adult First Aid/CPR/AED valid for two years. In collaboration with Maryland Special Police, we are able to offer Judiciary employees (both county and state) an opportunity to become CPR/AED Certified. Please note: This class includes a physical component that requires kneeling on the floor. Please feel free to bring a pillow for your comfort. Jan 22 T 8:30 a.m.–3:30 p.m. Feb 12 T 8:30 a.m.–3:30 p.m. Mar 20 W 8:30 a.m.–3:30 p.m. Apr 23 T 8:30 a.m.–3:30 p.m. May 14 T 8:30 a.m.–3:30 p.m. Jun 25 T 8:30 a.m.–3:30 p.m. Jul 23 T 8:30 a.m.–3:30 p.m. Aug 14 W 8:30 a.m.–3:30 p.m. Sep 24 T 8:30 a.m.–3:30 p.m. Oct 15 T 8:30 a.m.–3:30 p.m. Nov 19 T 8:30 a.m.–3:30 p.m. Dec 17 T 8:30 a.m.–3:30 p.m. FISH! In this half-day customer service course, learn how to incorporate methods to make work more enjoyable and still deliver great customer service. Based on the four FISH! philosophy guidelines, participants will discover ways to use their creativity to Play, Make Their Day, Be There, and Choose Your Attitude. Apr 24 W 8:30 a.m.–11:30 a.m. Apr 24 W 12:30 p.m.–3:30 p.m. Jul 31 W 8:30 a.m.–11:30 a.m. Jul 31 W 12:30 p.m.–3:30 p.m.

Introduction to the Myers-Briggs Type Indicator (MBTI) Have you ever noticed how people can be so differ- ent from one another? Of course, you have. So, why do people behave in certain ways you may have difficulty understanding? While we will never be able to predict a person’s actions, we can better understand our behav- ior and the behavior of those around us. By using the Myers-Briggs Type Indicator (MBTI) assessment, we can examine our natural preferences for how we like to take in information, how we prefer to make decisions, and much more. With 50 years of reliability and validity research conducted, MBTI is the most widely used psychological assessment tool in the world. By better understanding our preferences and those of others, we can improve both our personal and professional daily interactions. Mar 28 Th 8:30 a.m.–3:30 p.m. Jul 18 Th 8:30 a.m.–3:30 p.m. Oct 31 Th 8:30 a.m.–3:30 p.m. Dec 4 W 8:30 a.m.–3:30 p.m. The Magic of Performance Management This is a full-day, supervisory training that targets all aspects of performance management. Topics include legal issues, writing appraisals, goal setting, and continu- ous motivation. Special emphasis is placed on preparing, conducting, and following up on performance appraisals. Course highlights: • Examining ways to handle employee reactions to performance appraisals • Identifying the three stages of the performance appraisal process • Keeping performance appraisals legally defensible • Discovering ways to recognize and reward employees

Dec 12 Th 8:30 a.m.–3:30 p.m. Dec 18 W 8:30 a.m.–3:30 p.m.

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Judicial College of Maryland

Motivating and Engaging Employees When our employees are motivated and engaged they are happier, produce better quality work, and create a more productive work environment. Whether it is during a time of change or to re-energize the team, learn new ways to motivate, encourage, and engage your employ- ees. This course will cover different types of motivation, key elements of a plan to motivate, and the relationship between employee engagement and performance. Upon completing the course, learners will create an action plan to increase employee engagement. Mar 26 T 8:30 a.m.–11:30 a.m. Mar 26 T 12:30 p.m.–3:30 p.m. Aug 8 Th 8:30 a.m.–11:30 a.m. Aug 8 Th 12:30 p.m.–3:30 p.m. Persuasive Speaking This course, modeled after Toastmasters, is presented over four sessions held over four consecutive months. Toastmasters International is a world leader in communi- cation and leadership development that helps individuals gain confidence in public speaking. Participants will gain experience in giving presentations and receiving peer feedback to support them in enhanc- ing their public speaking skills. Participants must attend all four class meetings within their chosen session. Session 1 Jan 17 Th 8:30 a.m.–3:30 p.m.. Feb 14 Th 8:30 a.m.–3:30 p.m.. Mar 12 T 8:30 a.m.–3:30 p.m.. Apr 3 W 8:30 a.m.–3:30 p.m. Session 2 Sep 12 Th 8:30 a.m.–3:30 p.m. Oct 16 W 8:30 a.m.–3:30 p.m. Nov 13 W 8:30 a.m.–3:30 p.m. Dec 10 T 8:30 a.m.–3:30 p.m.

Mindfulness Register for one course or all three in the series. Mindfulness and Health Mindfulness is the cornerstone of well-being. In this course participants will better understand the mind-body connection and learn invaluable strategies for improving health and diminishing stress and anxiety. Mar 28 Th 8:30 a.m.–3:30 p.m.

Mindfulness and Working with the Public

By nature of working in a court system, employees are asked to work with a wide variety of the population. Mindfulness skills can be used to improve compassion, patience, and communication skills. In this course, we explore various scenarios and efficient strategies for working with litigants, attorneys, magistrates, judges, law enforcement, and more. Jun 6 Th 8:30 a.m.–3:30 p.m.

Mindfulness for Professional and Personal Development

This course will guide participants in mindfulness- based content grounded in professional and personal development. Participants will walk away with research-based tools to improve communication, interpersonal skills, work quality, productivity, and overall professional development. Oct 10 Th 8:30 a.m.–3:30 p.m.

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2019 Professional Development Course Catalog

Presenting Like a Pro Do you ever get “butterflies” before you speak to a group? Are you never quite sure what to say? Whether you’re speaking to 1 or 1000, learn techniques for presenting with confidence and composure. Polish your skills and enhance your personal presentation style in this two-day course. Course highlights include learning the following “how tos”: • Structure the content of your presentation, from start to finish

Project Management Have you ever been faced with a tough challenge to change the way a task is done, improve the way your group performs a function, or implement something new? This Project Management course is in high demand amongst supervisors and managers across the Judiciary, and for good reason! Project Management brings together the application of knowledge, processes, skills, tools, and techniques to ensure project success. Once you learn the Project Management tools and guide- lines, you can use them over and over again. This course presents the five phases of project management: initi- ating, planning, executing, monitoring and controlling, and closing. Easy to use templates are provided to help participants take concepts back to their courts to use when faced with managing projects. Serving Challenging Customers Demanding and difficult customers are rarely a pleasur- able experience. This course explores reasons our customers may be upset and the role emotional influ- ences may have in the interactions. Participants will learn how to quickly build rapport with customers, adapt to different communication styles, and de-escalate tense conversations. Some of the topics that will be explored include the following: • Word choice to avoid trigger words and phrases • Managing expectations • Communicating bad news • Addressing complaints The course will conclude with practical applications for managing stress as the result of challenging interactions. Jun 27 Th 8:30 a.m.–3:30 p.m. Sep 17 T 8:30 a.m.–3:30 p.m. Apr 10–11 W–Th 8:30 a.m.–3:30 p.m. Aug 27–28 T–W 8:30 a.m.–3:30 p.m. Connect your learning! Excel and SharePoint courses from the Department of Technology Education pair well with this course.

• Grab participants’ attention and keep it • Use visuals to boost your effectiveness

• Reduce presentation anxieties and actually have fun • Improve your presentations by practicing in front of the group and reviewing your presentation on video

Aug 6–7 T–W 8:30 a.m.–3:30 p.m. Nov 6–7 W–Th 8:30 a.m.–3:30 p.m.

Connect your learning! PowerPoint courses from the Department of Technology Education pair well with this course.

Progressive Discipline It is never easy having the same conversation regard- ing performance with an employee multiple times. This in-person workshop reviews the Human Resources’ Policy on Disciplinary Actions, not as a punishment, but as a practice to aid employees in meeting job expectations. The course will focus on the importance of establishing clear expectations, convincing the employee that change is needed, obtaining a commitment to change, and devel- oping an action plan for moving forward. Jul 18 Th 8:30 a.m.–3:30 p.m. Oct 9 W 8:30 a.m.–3:30 p.m.

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Judicial College of Maryland

Sharp Thinking We live in a knowledge-based society, and the more critical you think, the better your knowledge will be. Critical think- ing provides you with the skills to analyze and evaluate information so you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision and minimizes damages if a mistake does occur. This workshop will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more produc- tive in your career and provide you with greater skills in your everyday life. Feb 26 T 8:30 a.m.–3:30 p.m. Dec 19 Th 8:30 a.m.–3:30 p.m. Stress Management Managing stress is something we all must do, but don’t always do effectively. In this course, participants will learn to identify the major sources of stress and the physio- logical changes that occur within the body when under stress. Participants will gain an understanding of how various personalities respond to stress and how to create a work/life balance as a method to reduce stress. How to communicate while managing high stress levels will be covered as well. Participants will develop a specific action plan, focusing on strategies for stress intervention and will walk away with a renewed commitment to themselves in managing their stress more effectively. Feb 21 Th 8:30 a.m.–3:30 p.m. May 23 Th 8:30 a.m.–3:30 p.m. Oct 22 T 8:30 a.m.–3:30 p.m. Training of Trainers This course provides our faculty with an opportunity to hone their skills in the art and science of pedagogy. Participants in this course will: (1) understand adult learn- ers and how they learn best; (2) develop and utilize a variety of teaching techniques to ensure that learners of all types are achieving the desired learning outcomes; (3) design effective learning activities beyond the standard lecture mode of teaching to increase student retention and comprehension and (4) distinguish between learning and resource materials to make appropriate use of each. Enrollment max: 20 . Prerequisite: Current Faculty for the Judicial College. Mar 19 T 9:00 a.m.–3:30 p.m. Jun 20 Th 9:00 a.m.–3:30 p.m. Oct 29 T 9:00 a.m.–3:30 p.m.

Working with Emotional Intelligence Emotional intelligence describes the ability to under- stand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985. This course focuses on the following components: • Defining and practicing self-management, self-awareness, self-regulation, self-motivation, and empathy • Understanding, using, and managing your emotions • Identifying the benefits of emotional intelligence • Relating emotional intelligence to the workplace • Balancing optimism and pessimism Mar 5 T 8:30 a.m.–3:30 p.m. Aug 20 T 8:30 a.m.–3:30 p.m. Writing Effective E-Mail Do you know how to grab your reader’s attention? Do you practice e-mail etiquette? What do your e-mails say about you? In this half-day course, you will learn how to improve your e-mail communication by using effective writing techniques and the three-step format for structur- ing your e-mail messages. This course includes valuable time savers for sending and receiving e-mail as well as cautions everyone should know, such as when not to use e-mail. Class highlights: • Create powerful, concise e-mail messages • Master the essential elements of e-mail etiquette • Avoid possible legal liability when using e-mail Nov 14 Th 8:30 a.m.–12:30 p.m.

Connect your learning! The MS Outlook course from the Department of Technology Education pairs well with this course.

Connect your learning! PowerPoint courses from the Department of Technology Education pair well with this course.

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2019 Professional Development Course Catalog

Online Courses

Judicial College online courses are held on Canvas. Login instructions for participants are sent from the College Registrar prior to the start date of the course.

Conducting Interviews Finding job applicants who are a great fit for your court or office can be a challenge. In this online course, you will learn what to do before, during, and after the inter- view. Time will be spent learning to craft behavior-based questions and eliminate illegal questions. By the conclu- sion, you will learn how to conduct an effective and lawful interview that will help you select the best person for the position. Before you hire another employee, be sure to make your decision based on facts and not your “gut feeling.” 3-week course Mar 11–Mar 29 online Jun 10–Jun 28 online Sep 9–Sep 27 online Oct 21–Nov 8 online

Fundamentals of Customer Service As representatives of the Maryland Judiciary, we have a responsibility to foster fair and efficient justice for all of our citizens. Upon the completion of this course, partic- ipants will be able to demonstrate an understanding of the needs of both internal and external customers, use the most helpful customer service communication skills, and employ constructive techniques for dealing with challenging customers. This course includes seven modules, with each created to build upon the previous and designed to be completed sequentially. • Getting Started • Attitude of Serving

• Customer Basics • Diffusing Anger • Improved Communication • Saying It Better • Putting It Together

This course is designed for Judiciary employees who have the ability to work online during work time for approxi- mately one and a half hours a week for seven consecutive weeks. Online content will include readings, narrated PowerPoints, and activities to support the learning. Participants will be expected to complete all assignments by the specified due dates in order to complete the course successfully.

7-week course Jan 28–Mar 15 online Mar 25–May 10 online Aug 26–Oct 11 online

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Judicial College of Maryland

New Employee Orientation Getting off to a good start is critical to your success. This online orientation is intended to provide founda- tional information for new employees getting started. As a learner, you will navigate through eight interactive modules that will provide an overview of the Maryland Judiciary, benefits and services, review key policies and procedures, and finally conclude with resources available to you throughout your career with the Judiciary. You should anticipate registering for the orientation within five business days of your start date, and completing the orientation within your first 60 days. Contact HR for more specifics. Resolving Conflict Resolving Conflict is a six-week, online course where we will discover what conflict is, how we view conflict, what contributes to conflict, and how we can successfully resolve conflict? Learners will be required to keep a journal about personal experiences with conflict and indicate how their thought processes are evolving as they learn more about what contributes to conflict. Learners will be required to view conflict through a different lens after reviewing standards of conduct in the workplace and discovering how one method of resolving conflict is not appropriate for all conflicts. Using this new knowledge, learners will practice effective and appropriate resolution in the workplace. This course is designed for Judiciary employees who have the ability to work on-line during work time for approxi- mately two hours a week for six consecutive weeks. Participants will explore a new module each week. Online content will include readings and activities to support learning. Participants will be expected to engage in online discussion, write journal entries, and complete all assign- ments by the specified due dates in order to complete the course successfully.

You and the Judiciary This nine-week, online course is designed to introduce Judiciary employees to the different offices and courts that together form the Maryland Judiciary. Upon the completion of this course, participants at all levels in the Judiciary will be able to demonstrate an understanding of the federal and state government structure, explain the difference between civil cases and criminal cases, and identify the types of matters resolved at each level of the state judicial system. This course includes eight modules and a final assessment. • Branches of Government • Civil vs. Criminal Cases • District Court • Orphans’ Court • Circuit Court • Court of Special Appeals • Court of Appeals • Court Related Agencies/Court Administration/ Other Bodies This is a self-paced course; therefore, students may move through the modules at their own speed. However, all course lessons including quizzes and final assessments must be completed no later than the last day of the course.

9-week course Jan 28–Mar 29

online online online online

Apr 8–Jun 7

July 15–Sep 13

Oct 7–Dec 6

6-week course Sep 16–Oct 25

online

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2019 Professional Development Course Catalog

Webinars What is a webinar? Webinar is short for web-based seminar. These classes, transmitted over the internet, consist of an online, shared group environment. Webinars include live audio and video communication with an audience that is in a remote location from the instructor. Participants do not need to leave the office and are able to view the webinar from their workplace computer.

Conducting Meetings That Don’t Put People to Sleep

From Staff to Supervisor This webinar will help recently-promoted supervisors transition into their new position. We will discuss the top six challenges new supervisors and managers face when promoted into management: supervising former friends, communication, critical thinking, motivating the staff, problem solving, and delegation. Jun 19 W 10:00 a.m.–11:00 a.m. Nov 5 T 2:00 p.m.–3:00 p.m. Getting It Done While Getting Along When spending 40+ hours per week at work, co-workers are likely to have conflict. This webinar can help you overcome conflict, solve several common productiv- ity problems, and stop bad habits often found in today’s work environment. Participants will explore how effec- tive communication, tone, and body language can impact relationships with co-workers. Jun 11 T 10:00 a.m.–11:00 a.m. Nov 14 Th 2:00 p.m.–3:00 p.m. Goal Setting With so much to get done, setting goals is essential. This webinar course will help learners create S.M.A.R.T goals, identify potential roadblocks, and find ways to overcome them while setting priorities. Whether short-term or long-term, goals help move us in a new direction.

This webinar explores answers to the question, “Why do people hate meetings?” Participants will learn about the importance of having an agenda, developing ground rules, and keeping members engaged and focused. Class discussion will include best practices for conducting effec- tive and fun meetings. Apr 9 T 10:00 a.m.–11:00 a.m. Aug 29 Th 2:00 p.m.–3:00 p.m. Creating a Work/Life Balance Most of us aspire to live a balanced life. We want to spend the appropriate amount of time and energy in each aspect of our lives. However, more and more this is becoming a challenge. This webinar will help you identify triggers that disrupt your sense of calm/balance, explore strategies to manage your inner critic, and develop an individual plan that includes strategies for blending career

and well-being. May 14 T

10:00 a.m.–11:00 a.m.

Sep 10 2:00 p.m.–3:00 p.m. Dealing with Difficult Customers T

When customers are confrontational, over-demanding, or unreasonable, it becomes harder than ever to deliver helpful, courteous service. This webinar examines ways to cope with customer demands and complaints, phrases to avoid when dealing with angry customers, understand- ing what your customers are not saying by assessing their voice and body language, and how your tone of voice can make the biggest impact on calming angry customers. May 16 Th 10:00 a.m.–11:00 a.m. Oct 1 T 2:00 p.m.–3:00 p.m.

May 30 Th 10:00 a.m.–11:00 a.m. Nov 21 Th 2:00 p.m.–3:00 p.m. Serving the Multi-Cultural Customer

Court customers come from a variety of backgrounds and providing services to these individuals may be challenging. In this webinar, participants will enhance their understanding of the needs specific to certain cultures and explore techniques for communicating more efficiently across cultures and languages. Jun 25 T 10:00 a.m.–11:00 a.m. Dec 3 T 2:00 p.m.–3:00 p.m.

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Judicial College of Maryland

Understanding and Managing Stress In this webinar, participants will examine sources of stress and the toll it can take on physical, emotional, and relational health while exploring ways to reduce and elimi- nate stress. Participants will develop personal strategies to cope with stress. Jan 15 T 10:00 a.m.–11:00 a.m. Jul 25 Th 2:00 p.m.–3:00 p.m. Working with the Generations In this webinar, participants will learn why working with the four generations in the workplace can be challenging while also learning effective communication tips. Feb 28 Th 10:00 a.m.–11:00 a.m. Jul 30 T 2:00 p.m.–3:00 p.m.

Your Professional Image Your image is your brand. Just like any other brand, there are actions that can enhance and distract from your brand. In this webinar, participants will learn about the Judiciary’s dress code policy and how their appear- ance, actions, and attitude can affect interacting with court customers. Participants will also explore the role of non-verbal and written communication in enhancing one’s professional image. Mar 7 Th 10:00 a.m.–11:00 a.m. Aug 15 Th 2:00 p.m.–3:00 p.m. Your Role in Preventing Workplace Harassment Everyone deserves to work in an environment that is free from harassment. This webinar will cover things to avoid in order to prevent harassment in the workplace and provide you with courses of action that are available to you in the event that harassment does occur. We all have a responsi- bility in creating a harassment-free workplace. Feb 12 T 10:00 a.m.–11:00 a.m. Sep 18 W 2:00 p.m.–3:00 p.m.

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2019 Professional Development Course Catalog

Certificate Programs — Overview

Applicants to the Judiciary Certificate Programs may be state, county, or city–paid Judiciary employees.

Institute for Court Management Certification Program (ICM) • Four years to complete. • Approximately nine training days per year. • Information presented is applicable on a national and state level. • Nationally recognized certification awarded at the conclusion. • Program in existence in the Maryland Judiciary since 2010. • Must complete an assignment at the end of each course (not pass/fail). • Applicants must be supervisors, managers, or lead workers.

• Applicants must have completed two years of service as a full-time, regular employee of the Maryland Judiciary as of the application deadline date. An exception will be made for those on the state’s senior pay scale (e.g. Clerk of Court, Administrative Clerk, Administrative Commissioner, AOC Assistant Administrator, DCHQ Executive Director) and county or city-paid employees of the Judiciary with the titles of Court Administrator and Assistant Court Administrator. • Applicants must submit an essay, a résumé, and a letter of recommendation from their Administrative Head as well as a completed application form. • This program of study is not currently accepting applications. Court Supervisor/Manager Certificate (CS/MC) • Three years to complete. • Approximately eight training days per year, including two electives. • Information specific to the Maryland Judiciary. • Program in existence in the Maryland Judiciary since 2004. • Must complete a journal entry for each course that includes course highlights, reflection, and an application of course learnings. • Applicants must be supervisors, managers, lead workers, or CPC graduates. • Applicants must have served 2 years as a full-time, regular employee of the Maryland Judiciary as of the application deadline date. • Applicants must submit an essay and a letter of recommendation from their Administrative Head as well as a completed application form. • This program of study is not currently accepting applications. Court Professional Certificate (CPC) • Three years to complete. • Approximately six training days per year, one elective not included. • Information specific to the Maryland Judiciary. • Program in existence in the Maryland Judiciary since 2002. • Must complete a journal entry for each course that includes course highlights, reflection, and an application of course learnings. • Applicants must have served 1 year as a full-time, regular employee of the Maryland Judiciary. • Applicants must submit an essay and a letter of recommendation from their Administrative Head as well as a completed application form. • This program of study is not currently accepting applications.

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Certificate Programs — 2019 Courses

Course descriptions for all Judiciary Certificate Programs begin on page 18.

Court Professional Certificate (CPC) CPC 5 — Handling the Caseload Thicket Jan 30–31 W–Th 9:00 a.m.–4:00 p.m. CPC 6 — Family Law Matters Apr 10–11 W–Th 9:00 a.m.–4:00 p.m. CPC 7 — Cashiering and Collecting Court Fines, Fees, and Costs Oct 2 W 9:00 a.m.–4:00 p.m. CPC 8 — Serving Court Customers Oct 3 Th 9:00 a.m.–4:00 p.m.

Court Supervisor/Manager Certificate (CS/MC) CS/MC 1 — The Maryland Judiciary: An Overview Jan 16–17 W–Th 9:00 a.m.–4:00 p.m. CS/MC 2 — Becoming a New Supervisor and Basic Management Skills for New Supervisors Jun 4–5 T–W 9:00 a.m.–4:00 p.m. CS/MC 3 — Leadership and Management Styles Aug 28 W 9:00 a.m.–4:00 p.m. CS/MC 4 — Personnel Policy and Legal Issues Confronting Supervisors Sep 25 –26 W–Th 9:00 a.m.–4:00 p.m. Institute for Court Management (ICM) ICM 2020 — Visioning & Strategic Planning Feb 13–15 W–F 9:00 a.m.–4:00 p.m. ICM 2020 — Leadership Apr 3–5 W–F 9:00 a.m.–4:00 p.m. ICM 2020 — Educational Development and Public Relations Sep 10–12 T–Th 9:00 a.m.–4:00 p.m. ICM 2022 — Purposes and Responsibilities of Courts Feb 27–Mar 1 W–F 9:00 a.m.–4:00 p.m. ICM 2022 — Budget and Fiscal Management May 29–31 W–F 9:00 a.m.–4:00 p.m. ICM 2022 — Caseflow and Workflow Management Oct 23–25 W–F 9:00 a.m.–4:00 p.m.

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2019 Professional Development Course Catalog

Certificate Programs — Course Descriptions Courses are listed in the order they occur within each program. For additional information on the Maryland Judiciary certificate programs, please go online to the Judicial College of Maryland Professional Development webpage. These multi-year programs are for Judiciary employees who have applied and been accepted into the program.

ICM Program Courses

Purposes and Responsibilities of Courts What are the purposes of courts? The answers to this seemingly rudimentary question are explored during this foundational ICM course. The course helps to connect today’s court professionals with the lofty ideals set forth by those who founded our country through an overview of Colonial history, the rule of law, and other important historical and current-day events and practices. To that end, participants explore the foundations of the third branch of government and assess whether their courts are performing as the Founding Fathers envisioned. In addition, participants learn how courts can balance the competing responsibilities to protect citizens’ due process rights while moving cases to disposition as efficiently as possible. This course is an opportunity for participants to consider how the principles underlying the purposes and responsibilities of courts, which are shared by all courts, can result in different ways of accomplishing the same goals. Throughout the course, participants will reflect on whether the performance, structure, operations, and processes of their court align with court purposes.

Budget and Fiscal Management Courts can only play their vital role in society if they have adequate financial resources. This course provides the knowledge required to maximize court funding in an atmosphere of intense competition from other govern- ment entities. Designed for court professionals with varying levels of involvement with the court’s budget, this course defines the building blocks of finance and explains how to plan, prepare, review, present, execute, and monitor a budget. Participants will review practical steps courts can take during difficult fiscal times, includ- ing maintaining open communication both within the court and with justice partners. In addition, the relation- ship between a court’s strategic plan and budgeting is explored. New content includes a focus on special budget issues related to facilities management. Throughout the course, participants engage in discussions and exercises designed to develop an understanding of how to manage a court’s financial resources.

Caseflow and Workflow Management

Accountability and Court Performance

Executive Decision-Making

Modern Court Governance

Leadership

Purposes and Responsibilities of Courts

Visioning and Strategic Planning

Project Management for Courts

Operations Management

Educational Development

Public Relations

Workforce Management

Budget and Fiscal Management

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Judicial College of Maryland