2019 Professional Development Course Catalog

Presenting Like a Pro Do you ever get “butterflies” before you speak to a group? Are you never quite sure what to say? Whether you’re speaking to 1 or 1000, learn techniques for presenting with confidence and composure. Polish your skills and enhance your personal presentation style in this two-day course. Course highlights include learning the following “how tos”: • Structure the content of your presentation, from start to finish

Project Management Have you ever been faced with a tough challenge to change the way a task is done, improve the way your group performs a function, or implement something new? This Project Management course is in high demand amongst supervisors and managers across the Judiciary, and for good reason! Project Management brings together the application of knowledge, processes, skills, tools, and techniques to ensure project success. Once you learn the Project Management tools and guide- lines, you can use them over and over again. This course presents the five phases of project management: initi- ating, planning, executing, monitoring and controlling, and closing. Easy to use templates are provided to help participants take concepts back to their courts to use when faced with managing projects. Serving Challenging Customers Demanding and difficult customers are rarely a pleasur- able experience. This course explores reasons our customers may be upset and the role emotional influ- ences may have in the interactions. Participants will learn how to quickly build rapport with customers, adapt to different communication styles, and de-escalate tense conversations. Some of the topics that will be explored include the following: • Word choice to avoid trigger words and phrases • Managing expectations • Communicating bad news • Addressing complaints The course will conclude with practical applications for managing stress as the result of challenging interactions. Jun 27 Th 8:30 a.m.–3:30 p.m. Sep 17 T 8:30 a.m.–3:30 p.m. Apr 10–11 W–Th 8:30 a.m.–3:30 p.m. Aug 27–28 T–W 8:30 a.m.–3:30 p.m. Connect your learning! Excel and SharePoint courses from the Department of Technology Education pair well with this course.

• Grab participants’ attention and keep it • Use visuals to boost your effectiveness

• Reduce presentation anxieties and actually have fun • Improve your presentations by practicing in front of the group and reviewing your presentation on video

Aug 6–7 T–W 8:30 a.m.–3:30 p.m. Nov 6–7 W–Th 8:30 a.m.–3:30 p.m.

Connect your learning! PowerPoint courses from the Department of Technology Education pair well with this course.

Progressive Discipline It is never easy having the same conversation regard- ing performance with an employee multiple times. This in-person workshop reviews the Human Resources’ Policy on Disciplinary Actions, not as a punishment, but as a practice to aid employees in meeting job expectations. The course will focus on the importance of establishing clear expectations, convincing the employee that change is needed, obtaining a commitment to change, and devel- oping an action plan for moving forward. Jul 18 Th 8:30 a.m.–3:30 p.m. Oct 9 W 8:30 a.m.–3:30 p.m.

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Judicial College of Maryland