2019 Professional Development Course Catalog

Conflict Resolution This course is designed to help participants understand how to use conflict positively to strengthen relationships. Participants will learn what is happening in “high stakes” conversations, biologically and psychologically. We will explore how to create a safe environment for ourselves and others during tense discussions (e.g. performance appraisals). Participants will learn how to deal with diffi- cult personalities, bad attitudes, and staff with personal hygiene issues. This course will help participants identify their preferred communication style and methods of dealing with conflict. Jan 10 Th 8:30 a.m.–3:30 p.m. Apr 17 W 8:30 a.m.–3:30 p.m. Sep 25 W 8:30 a.m.–3:30 p.m. Nov 19 T 8:30 a.m.–3:30 p.m. Conquering Chaos Do you ever feel buried under a mountain of tasks, either at the office or at home? Are paperwork, telephones, schedules, snail mail, and e-mail cluttering your life and blocking your ability to accomplish your goals? Learn strategies to get and stay organized, end your procrasti- nation, and boost your productivity. Imagine how great it will feel to gain more control of your precious time. Mar 13 W 8:30 a.m.–3:30 p.m. Sep 5 Th 8:30 a.m.–3:30 p.m. CPR/AED Sudden cardiac arrest is a leading cause of death among adults over the age of 40. According to the Sudden Cardiac Arrest (SCA) Foundation, it’s a “healthcare crisis” affecting more than 300,000 people every year. Even the fastest paramedics could take eight to twelve minutes to get to a patient after he or she collapses. Quick access to an automatic external defibrillator (AED) and to cardio- pulmonary resuscitation (CPR) by an engaged bystander could increase the odds of survival from about 5% to 40% or higher! In collaboration with Maryland Special Police, we are able to offer Judiciary employees (both county and state) an opportunity to become CPR/AED Certified. Please note: This class includes a physical component that requires kneeling on the floor. Please feel free to bring a pillow for your comfort.

CPR/AED (continued) Sessions are half days, running from 9:00 a.m.–12:00 p.m. or 1:00 p.m.–4:00 p.m. Choose AM or PM in CONNECT. Jan 16 W AM or PM Feb 6 W AM or PM Mar 13 W AM or PM Apr 17 W AM or PM May 22 W AM or PM Jun 19 W AM or PM Jul 17 W AM or PM Aug 21 W AM or PM Sep 18 W AM or PM Oct 9 W AM or PM Nov 26 T AM or PM Dec 11 W AM or PM Customer Service for Court Professionals If you have ever worked with customers, you know how challenging, yet rewarding, it can be. In this class, you will learn essential communication skills for dealing with difficult situations and methods to deliver services to the public without “losing your cool.” This is a full-day course and highly recommended for newly-hired Judiciary employees. Course highlights: • Using Behavior to Deliver Good Service • Dealing with Difficult Customers • Mastering Effective Telephone Communication Skills • Using the Components of Customer Service to Your Advantage Mar 19 T 8:30 a.m.–3:30 p.m. Aug 13 T 8:30 a.m.–3:30 p.m. Oct 29 T 8:30 a.m.–3:30 p.m. Diversity Issues in the Workplace Participants will learn to appreciate the diversity they add to the Judiciary, as well as the diversity others bring. They will develop techniques to foster respectful communica- tion and will explore the dangers in allowing bias to affect our working relationships. Participants will create strate- gies for working respectfully with a diverse work team. Feb 20 W 8:30 a.m.–3:30 p.m. Oct 8 T 8:30 a.m.–3:30 p.m.

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Judicial College of Maryland