2019 Professional Development Course Catalog

Effective Communication Your ability to communicate effectively is at the center of a successful career. In this full-day course, learn how to polish your communication skills by focusing on active listening, personal filters, reflecting content, observing non-verbal communication, learning the three modes of behavior, giving and receiving feedback, and examining non-defensive communication skills. Enhance your ability to deliver clear and effective two-way communication. Mar 21 Th 8:30 a.m.–3:30 p.m. Jun 20 Th 8:30 a.m.–3:30 p.m. Effective Meetings Effective meetings are essential to completing tasks and projects, but few meetings are truly effective. This course follows the flow of a meeting, focusing on the initial decision to conduct a meeting, planning, participating in, and bringing the meeting to a successful conclusion. Learn to manage meeting obstacles such as conflicts and difficult personalities, as well as the influence that effec- tive listening and nonverbal communication plays in a successful meeting. Jan 23 W 8:30 a.m.–3:30 p.m. Jul 16 T 8:30 a.m.–3:30 p.m. Employment Law for Supervisors & Managers Participants will review the fundamentals of Equal Employment Opportunity (EEO) law in order to identify and avoid the pitfalls that lead to EEO complaints. Participants will learn how to conduct effective selection interviews to obtain useful information, how to make good employment decisions using behavioral-based questions, and how to recognize and avoid asking illegal questions. Managers and supervisors will learn how to identify and distinguish between appropriate workplace behavior and illegal or inappropriate workplace behavior. The course concludes with a section on making the most of EEO complaint procedures and following these procedures to effectively resolve complaints. Feb 7 Th 8:30 a.m.–3:30 p.m. Jul 11 Th 8:30 a.m.–3:30 p.m. Oct 10 Th 8:30 a.m.–3:30 p.m.

Finding Your Bliss “The fire in the belly,” doesn’t evaporate when we reach 65. Our passion for life and giving continues long after retirement. After all, “60 is the new 40.” So, what do we do with all this time on our hands? Having made a significant contribution in your working years, it is now time to have fun and explore how you can make a continued contribu- tion to the world in which you live. Finding your bliss after retirement is possible! This workshop explores self-empowerment and personal growth after retirement. Participants will engage in a series of self-exploration and small group activities to gain clarity on how to use their talents, experiences, expertise, and interests to stay vital and connected while enjoying their new-found freedom. Prerequisite: Each participant will receive a copy of the book, The Nibble Theory and the Kernel of Power by Kaleel Jamison, and will be required to read it prior to class day. Sep 18 W 8:30 a.m.–3:30 p.m.

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2019 Professional Development Course Catalog